Privacy Policy
This policy explains how AquaWin Casino collects, uses and protects the information you share when you open an account and play with us. It applies to the website, the mobile build and every service reached through your AquaWin Casino account.
Who We Are and What This AquaWin Casino Policy Covers
AquaWin Casino is operated by Stellar Ltd under a licence from the Anjouan Gaming Authority, and for the purposes of data protection we are the controller of the information you provide. The registration number appears at the foot of every page.
This policy covers the personal data we hold about members and visitors, the reasons we process it and the choices you have. It sits alongside our cookie policy and the terms you accept when you register with AquaWin Casino.
The Information AquaWin Casino Collects
We collect the details you give us at sign-up, including your name, date of birth, email, postal address and phone number, together with the currency you choose. We also keep the documents you submit for verification, such as a photo ID and a proof of address.
As you play, we record transaction history, the games and bets you place, your balance and the bonuses you claim. Technical data such as your device type, browser, approximate location and connection details is logged to keep the service secure and working.
How AquaWin Casino Uses Member Information
We use your information to run your account and to meet the duties our licence places on us. The table below pairs each use with the main reason behind it.
| Purpose | Example | Basis |
|---|---|---|
| Account management | Opening and running your profile | Contract |
| Payments | Processing deposits and payouts | Contract |
| Verification | Confirming identity and age | Legal duty |
| Fraud checks | Spotting unusual activity | Legitimate interest |
| Safer gambling | Monitoring for signs of harm | Legal duty |
| Marketing | Sending offers you opt into | Consent |
The Legal Grounds AquaWin Casino Relies On
We process data on four main grounds: to perform the contract that an account creates, to meet legal duties under our licence and anti-money-laundering rules, to pursue legitimate interests such as security and fraud prevention, and on your consent where it is asked for.
Where we rely on consent, for example marketing by email, you can withdraw it at any time without affecting the lawfulness of what came before. Withdrawing consent does not close your AquaWin Casino account or stop essential service messages.
Marketing Choices and How to Change Them at AquaWin Casino
Marketing is opt-in, so you only hear from us about offers if you have agreed. Every marketing message carries an unsubscribe link, and the account settings hold the switches for email, SMS and on-site promotions.
Turning marketing off still leaves the service messages we must send, such as a payout confirmation or a change to these terms. Those are part of running the account rather than promotion.
Who AquaWin Casino Shares Information With
We share data only where it is needed to run the service or to meet the law. That includes payment providers, identity and fraud-check partners, the games studios that power the lobby, our regulator and, where required, law enforcement.
We do not sell your personal information, and partners who handle it on our behalf are bound by contract to protect it and to use it only for the task we set. Each acts under instructions rather than for its own ends.
Transfers of AquaWin Casino Data Outside the United Kingdom
Some of our partners operate outside the United Kingdom, so your data may be processed abroad. Where that happens, we put recognised safeguards in place, such as standard contractual clauses, so your information keeps a comparable level of protection.
We review these arrangements so that any transfer rests on a lawful basis. You can ask us for more detail on the safeguards that apply to a given transfer.
Retention Periods for Records Held by AquaWin Casino
We keep account and transaction records for the period our licence and anti-money-laundering duties require, which is generally several years after an account closes. Verification documents are held for as long as the law obliges and no longer.
When a retention period ends, we either delete the data or anonymise it so it can no longer identify you. Records kept for legal reasons are locked down and used only for those reasons.
AquaWin Casino Security Measures for Member Data
We protect your information with SSL encryption in transit, access controls that limit who can see it and monitoring that flags unusual activity. Payment card details are handled through compliant processors rather than stored in the open.
No system is ever perfectly secure, so we also ask you to guard your own login, use a strong password and switch on two-step sign-in. A shared password is the most common weak point in any account.
The Rights an AquaWin Casino Member Can Exercise
Under data protection law you hold several rights over the information we keep, set out in brief below. You can exercise any of them by contacting our support desk.
- Access to the personal data we hold about you.
- Correction of anything inaccurate or incomplete.
- Erasure where there is no overriding legal reason to keep it.
- Restriction or objection to certain processing.
- Portability of the data you gave us, in a usable format.
- Withdrawal of consent for marketing at any time.
Age Verification and Members Under 18 at AquaWin Casino
Our service is strictly for adults of 18 or over, and we verify age at sign-up and before a first payout. We do not knowingly collect data from anyone under 18, and an account found to belong to a minor is closed with any balance handled under our terms.
If you believe someone under age is using the site, tell our support desk so we can act. Parents who share a device can also use the filtering tools we point to in our responsible gaming pages.
Cookies and Similar AquaWin Casino Technologies
We use cookies and similar tools to keep you signed in, to remember preferences and to measure how the site is used. Our separate cookie policy lists each cookie, its purpose and how long it lasts.
You can manage non-essential cookies through the on-site control or your browser, though turning some off may change how parts of the site behave.
Automated Decisions and Profiling by AquaWin Casino
We use automated checks for fraud, anti-money-laundering and safer-gambling monitoring, which may flag an account for a human to review. We do not make solely automated decisions that have a legal effect on you without a person involved.
Where a check pauses a withdrawal or a bonus, you can ask for the reason and request a review by our team.
AquaWin Casino Complaints and Changes to This Policy
If you are unhappy with how we handle your data, contact us first so we can put it right, and you also have the right to complain to the relevant data protection authority. We will always try to resolve a concern directly.
We may update this policy as the service or the law changes, and the date at the foot shows the current version. A material change will be flagged to members through the account or by email.